Open Hangar

Ship Exploded? (troubleshooting)

Most hiccups have a quick fix. Find yours below, and if it's still broken, send us a beacon (an error report) and we'll take a look.

It Says I'm Signed Out (log in)

Open Hangar uses the RSI login you already have in this browser, so it can only scan while you're signed in at robertsspaceindustries.com. Hit Log In to RSI on Home, sign in as usual, then come back and hit Scan. Your last scan stays visible while you're signed out.

Using another browser profile or a private window? Each one has its own RSI login and its own saved data.

A Scan Stopped Early (partial scan)

Big hangars mean lots of pages, and now and then RSI drops one (a classic 30k). Open Hangar retries on its own. If a page still won't load, the scan says where it stopped and keeps your previous scan: a partial scan never overwrites a bigger one. Wait a minute and scan again.

RSI Changed Something (scan broken for everyone)

RSI updates their site now and then, and part of a scan can break overnight. When that happens we can pause just that scan, and Open Hangar shows a short notice instead of an error while the fix is on its way. Your saved data is never touched.

• Check the Open Scan-Broken Issues. If yours is there, a thumbs-up helps more than a new report.
• Fixes go out as a store update. Most browsers install it on their own within a day, or use Check for Updates on the Updates page.

Moving Browsers or Computers (backups)

Your scans are saved in this browser, so a new browser or computer starts empty. First go to Stats / History / Download Backup. On the new one, open Developers / Import JSON and pick the file. Insurance claim complete.

Send an Error Report (still broken)

1. Click Copy Error Report next to the error. It's also on the Developers page.
2. Paste it in #bug-reports on Discord, or in a GitHub Issue.

The report has no personal info in it: no handle, referral code or item names. Please don't paste those yourself either. Screenshots are fine if you crop them.

No GitHub account? Email support@openhangar.space. o7